Privacy policy

Last Updated: 26/01/2026

At Gopal Indian Grocers ("Gopal Indian Grocers", "we", "our", "us"), we are committed to safeguarding your personal information and ensuring transparency in how we collect, use, and protect your data. This Privacy Policy explains how we handle your information when you visit our website, shop in-store, create an account, communicate with us, or use any of our services.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal information to operate our business effectively, fulfil your orders, and provide a smooth shopping experience.

1.1 Information You Provide Directly

We may collect personal information when you:

• Create an account
• Place an order
• Contact customer support
• Subscribe to newsletters
• Participate in promotions

This may include:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (securely processed by third-party providers)
• Account login details
• Order and communication history

1.2 Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Device and browser information
• Pages viewed, time spent, and interactions with our site
• Cookies and similar technologies

1.3 Information from Third Parties

• Service providers (payment processors, courier partners)
• Marketing or analytics partners
• Our website platform provider (Shopify or similar)

2. How We Use Your Information

2.1 Provide, Operate & Improve Our Services

• Process, fulfil, and deliver orders
• Manage returns, refunds, and exchanges
• Maintain your account
• Remember your preferences
• Improve your browsing and shopping experience

2.2 Marketing & Advertising (With Your Consent)

• Send promotional emails, newsletters, and offers
• Display relevant advertisements based on browsing activity

You may unsubscribe from marketing communications at any time.

2.3 Security & Fraud Prevention

• Authenticate accounts
• Detect and prevent fraudulent or malicious activity
• Ensure platform security

2.4 Customer Support

• Respond to enquiries
• Provide order updates
• Resolve issues effectively

2.5 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests or investigations

3. How We Share Your Information

We do not sell your personal information. We may share it only when necessary.

• Service providers (delivery, payment, IT support)
• Marketing and analytics partners
• Shopify or similar platforms
• Legal authorities, if required
• Business affiliates, during mergers or restructuring

4. Relationship With Shopify

Our website may be powered by Shopify, which processes some personal information to operate the platform securely.

5. Cookies & Tracking Technologies

• Enhance website experience
• Analyse traffic and performance
• Remember preferences

6. Data Security

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

7. Data Retention

• Fulfil policy purposes
• Meet legal obligations
• Resolve disputes
• Maintain records

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children.

9. Your Rights (UK & EU GDPR)

• Access your personal data
• Request correction
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent
• Opt-out of targeted advertising

10. International Data Transfers

• Standard Contractual Clauses
• Adequacy decisions
• Other lawful safeguards

11. Third-Party Links

We are not responsible for the privacy practices of third-party websites.

12. Changes to This Policy

Updates may occur due to legal, operational, or service changes.

13. Contact Us

📧 Email: support@gopalgrocers.co.uk

📞 Phone: 07771919197

📍 Address: Gopal Indian Grocers, 901, Honeypot Lane, Stanmore, HA7 1AR

📍 Map: View on Google Maps

We are the data controller responsible for your personal information.