Terms of service

Last Updated: 26/01/2026

Welcome to Gopal Indian Grocers. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

These Terms & Conditions apply to all users of our website and customers shopping online or in-store.

1. About Us

Gopal Indian Grocers

📍 Address: Gopal Indian Grocers, 901, Honeypot Lane, Stanmore, HA7 1AR

📧 Email: support@gopalgrocers.co.uk

📞 Phone: 07771919197

We operate as a UK-registered retail grocery business offering in-store and online sales of food, beverages, household items, and other grocery products.

2. Acceptance of Terms

By using our website or placing an order, you confirm that:

You are at least 18 years old.
The information you provide is accurate and complete.
You agree to comply with all Terms & Conditions stated herein.

If you do not agree with any part of these Terms, you must not use our website or purchase from us.

3. Products & Availability

All products listed on our website are subject to availability.
Product images are for illustration only; actual packaging and appearance may vary.
We strive to ensure all product information is accurate, but errors may occur.

Prices may change without notice; however, you will always be charged the price shown at checkout.

4. Orders & Contract Formation

Placing an order constitutes an offer to purchase goods subject to these Terms.
All orders are subject to availability and acceptance.
A legally binding contract is formed only when we dispatch your order and send a dispatch confirmation email.
We reserve the right to refuse or cancel any order at our discretion.

5. Pricing & Payment

Prices are displayed in GBP and include VAT where applicable.
Payment must be made in full at checkout using the available payment methods.
Prices may change at any time without prior notice.
If a pricing error is identified after an order is placed, we will contact you to confirm whether you wish to proceed at the corrected price or receive a full refund.

Some price-marked products may reflect higher prices due to handling or delivery costs. No refunds will be issued for such price differences.

6. Product Information

We make reasonable efforts to ensure product descriptions, images, and pricing are accurate.
Images are for illustrative purposes only.
Product descriptions are provided for guidance; always refer to packaging and labels for the most up-to-date information.
We are not liable for minor variations in product appearance, packaging, or labelling.

7. Delivery

Delivery will be made to the address provided at checkout.
You are responsible for ensuring someone is available to receive the delivery.
Delivery times are estimates and not guaranteed.
We are not responsible for delays beyond our reasonable control.

8. Returns & Refunds

Returns and refunds are governed by our Refund Policy. Key points include:

You must contact us within 14 days of receiving non-perishable items to request a return.
Perishable goods are excluded from the 14-day cancellation right in accordance with the Consumer Contracts Regulations 2013.
Damaged, incorrect, or missing items must be reported within 48 hours of delivery with clear photos and proof of purchase.
Claims made after this period may not be accepted.

This does not affect your statutory rights.

9. Allergens & Food Safety

Allergen information may be provided where available.
You are responsible for checking packaging before consumption.
If unsure, please contact us before purchasing.

We are not liable for allergen reactions where packaging contains correct information.

10. Consumer Rights

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. Nothing in these Terms limits your statutory rights.

11. Accounts & Security

You are responsible for keeping your login details confidential.
You accept responsibility for all activity under your account.
We are not liable for unauthorised access due to your failure to protect credentials.

12. Privacy & Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy.

Secure processing of orders
Communication regarding purchases
Optional marketing communications (with consent)

13. Website Use & Availability

Website availability is not guaranteed to be uninterrupted or error-free.
Access may be restricted for maintenance or operational reasons.
You must not misuse or disrupt website functionality.

14. Intellectual Property

All website content is owned by or licensed to Gopal Indian Grocers and protected by UK law. No content may be reproduced without written permission.

15. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural events, pandemics, government actions, strikes, supply chain disruptions, or technical failures.

16. Limitation of Liability

We are not liable for indirect or consequential losses.
Liability will not exceed the value of the order giving rise to the claim.

Nothing limits liability for death or personal injury caused by negligence or fraud where exclusion is not permitted by law.

17. Complaints & Dispute Resolution

We aim to resolve complaints promptly. If unresolved, you may refer the matter to an Alternative Dispute Resolution (ADR) provider.

18. Changes to These Terms

We may update these Terms at any time. Changes take effect immediately upon publication. Continued use of the website constitutes acceptance.

19. Governing Law

These Terms are governed by the laws of England and Wales.

20. Contact Us